Exchanges
We only replace items if they have quality issues. If you receive your item and found quality issues, send us an email with images or videos at [email protected] as soon as possible.

If you wish to change the style before opening the box, we can return it for you and send you the design you prefer. You will have to pay the shipping charges to return your item as well as to receive the new one.

Returns
For health and safety reasons, we don’t accept returns on opened eyelashes. You can return your eyelashes if they are not opened and you have changed your mind.

Our policy lasts 15 days since you purchase it or 7 days since you receive it, whichever is longer. If 15 days have gone by since your purchase, or 7 days have gone by since you receive the product, unfortunately, we can’t offer you a refund or exchange.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed. The credit will be applied to your credit card or original payment method within 7 days automatically.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
All sales and promotional items are final sales. Only regular priced items can be refunded, sale items or discounted items will not be refunded.

Shipping

You will be responsible for paying half of the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Last Updated: 20 August 2022